Terms of Use

Effective Date: 25/02/2025

Welcome to Unexplored Ladakh! By accessing our website, booking a tour, or using our services, you agree to abide by these Terms of Use. Please read them carefully before proceeding. These terms help ensure a smooth and secure experience for all users and uphold our commitment to providing high-quality service. If you have any questions or need clarification, feel free to contact us.

1. Acceptance of Terms

By using our website and services, you confirm that you accept these Terms of Use and agree to comply with them. If you do not agree, please refrain from using our services. These terms apply to all visitors, customers, and anyone interacting with our services.

2. Services Provided

Unexplored Ladakh offers guided cycling tours, adventure experiences, and related services in Ladakh. Our services include expert-led tours, rental options, custom itineraries, and recommendations for accommodations. Service availability is subject to change, and we reserve the right to modify or discontinue any service at our discretion.

3. User Responsibilities

You must be at least 18 years old to book a tour or use our services without parental consent. Minors must be accompanied by an adult.
You are responsible for ensuring your physical fitness before participating in any adventure activities.
You agree to follow all safety guidelines and instructions provided by our team.
Misuse of our website, fraudulent activities, or violation of laws may result in restricted access or legal action.
You must respect local customs, the environment, and fellow travelers while on tour.

4. Bookings and Payments

All bookings require advance payment as specified at the time of reservation to confirm your participation.
Payments are processed securely, and you must provide accurate payment information.
Prices are subject to change based on seasonal adjustments, currency fluctuations, or other factors.
Unexplored Ladakh reserves the right to refuse or cancel bookings due to incomplete payments or violations of these terms.
Any additional costs arising from last-minute modifications to bookings are the customer’s responsibility.

5. Cancellations and Refunds

Cancellations must be made in writing and are subject to our cancellation policy. Please review it before booking.
Refunds, if applicable, will be processed within a reasonable timeframe and may be subject to administrative fees.
No refunds will be issued for cancellations beyond the cutoff period stated in our policy.
In the event of unforeseen circumstances such as natural disasters or travel restrictions, we may offer rescheduling options or partial refunds at our discretion.

6. Liability and Assumption of Risk

Adventure activities carry inherent risks, including injuries, accidents, or unexpected incidents. By participating, you accept these risks.
Unexplored Ladakh is not responsible for injuries, loss of property, or delays caused by third parties, natural events, or personal negligence.
You agree to follow all safety precautions and not hold Unexplored Ladakh liable for any damages.
We strongly recommend obtaining travel insurance that covers adventure activities and medical emergencies.

7. Intellectual Property

All content, logos, and materials on our website, including images, text, and branding, belong to Unexplored Ladakh.
Unauthorized use, copying, modification, or distribution of our content is prohibited and may result in legal action.

8. Privacy Policy

We collect and process personal information in accordance with our Privacy Policy.
Your data will not be shared with third parties without your consent, except as required by law or for essential service-related purposes.
We implement security measures to protect your personal information.

9. Changes to Terms

Unexplored Ladakh reserves the right to modify these Terms of Use at any time. Changes will take effect immediately upon posting on our website. Continued use of our services constitutes acceptance of the revised terms. We encourage users to check our terms periodically for updates.

10. Governing Law

These Terms of Use are governed by the laws of India. Any disputes will be resolved in the courts of Ladakh. By using our services, you agree to submit to the jurisdiction of these courts.

11. Dispute Resolution

We encourage resolving disputes amicably through discussion and mediation before taking legal action.
If a resolution cannot be reached, the matter will be handled in accordance with Indian legal procedures.

12. Contact Information

For any questions regarding these Terms of Use, please contact us:

📧 Email: [email protected]
📞 Phone: (+91) 9797561995 | 9622378318 | 9622952482
📍 Address: Near Disko Valley Park, Leh 194101 UT Ladakh

By using our services, you confirm that you have read, understood, and agreed to these Terms of Use. Safe travels and enjoy your adventure with Unexplored Ladakh!